Employee Engagement in Public Organizations in Malaysia

Penglibatan Pekerja dalam Organisasi Awam di Malaysia


  • Zuraina Mansor
  • Nor Siah Jaharudin
  • Norlelyy Mat Nata


Career Development, Supervisor-Subordinate Relationship, Work Life Balance, Employee Engagement, Public Organizations, Malaysia


Organizations competing for talent in today’s strong job market are increasingly putting their attention to prevent fatigue and burnout and improve employee engagement. However, the challenges are intact and with so many variables that can influence and degrade engagement make it more difficult to determine which factors to be given focus and attention. Employee engagement can give effects to overall organization performance. Lack of understanding towards the influence of employee engagement can cause employers or managers not able to take appropriate and correct actions to improve employee motivation and performance. This paper is written to discuss the factors that influence engagement in the Public organizations in Malaysia. The respondents for this study were those who works in fourteen ministries in Putrajaya. A total of 350 questionnaires were distributed however, only 259 respondents have returned a complete questionnaires in this study. We found that factors such as career development, supervisor and subordinate relationship have a positive and moderate strength relationship with employee engagement. While another factor, work life balance, has a positive but low strength relative to employee engagement. The result suggested that the government has managed its staff career development and this has led to their engagement with their organisations. 

Organisasi yang bersaing untuk bakat dalam pasaran kerja hari ini semakin diberi perhatian untuk mengelakkan keletihan dan meningkatkan penglibatan pekerja. Walau bagaimanapun, cabaran-cabarannya adalah utuh dan dengan begitu banyak pembolehubah yang boleh mempengaruhi dan menurunkan keterlibatan menjadikannya lebih sukar untuk menentukan faktor-faktor mana yang akan diberikan tumpuan dan perhatian. Penglibatan pekerja boleh memberi kesan kepada prestasi keseluruhan organisasi. Kurangnya pemahaman terhadap pengaruh penglibatan pekerja boleh menyebabkan majikan atau pengurus tidak dapat mengambil tindakan yang sesuai dan tepat untuk meningkatkan motivasi dan prestasi pekerja. Arktikel ini ditulis untuk membincangkan faktor-faktor yang mempengaruhi penglibatan dalam organisasi awam di Malaysia. Responden di dalam kajian ini adalah mereka yang bekerja di empat belas kementerian di Putrajaya. Sebanyak 350 soal selidik telah diedarkan, tetapi hanya 259 responden telah mengembalikan soal selidik lengkap dalam kajian ini. Kami mendapati bahawa faktor-faktor seperti pembangunan kerjaya, penyelia dan hubungan subordinat mempunyai hubungan kekuatan positif dan sederhana dengan penglibatan pekerja. Walaupun faktor lain iaitu keseimbangan kehidupan kerja, mempunyai hubungan yang positif tetapi kekuatan yang rendah terhadap penglibatan pekerja. Hasilnya dari kajian, dicadangkan agar pihak kerajaan menguruskan pembangunan kerjaya kakitangannya dan ini telah membawa kepada penglibatan mereka dengan organisasi.



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How to Cite

Mansor, Z. ., Jaharudin, N. S., & Mat Nata, N. . (2018). Employee Engagement in Public Organizations in Malaysia: Penglibatan Pekerja dalam Organisasi Awam di Malaysia. Journal of Management and Muamalah , 8(2), 25-42. Retrieved from http://jmm.kuisjournal.com/index.php/jurnal/article/view/40